Healthy Meals, Delivered Fast Across Singapore

Privacy Policy

FreshBites Pte Ltd ("we", "our", "us") respects your privacy. This policy explains how we collect, use, and protect your personal data when you use our services.

Data we collect: We collect your name, phone number, delivery address, email address, and order history. Payment details are processed securely by our payment partners and are not stored by us.

How we use your data: To process and deliver your orders, communicate with you about your orders, improve our service, and comply with legal obligations. We do not sell your data to third parties.

Retention: We keep your data for as long as necessary to provide our services and as required by Singapore law (typically 3 years after your last order).

Your rights: You may request access, correction, or deletion of your personal data by contacting us at privacy@freshbites.sg. We will respond within 30 days.

By using our service, you consent to this privacy policy. We may update it from time to time; we will notify you of material changes.

Cookie Policy

This Cookie Policy explains how FreshBites Pte Ltd uses cookies and similar technologies on our website.

What are cookies? Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and improve your experience.

Types we use: (1) Essential cookies – necessary for the website to function (e.g., session management). (2) Analytics cookies – help us understand how visitors use our site (e.g., Google Analytics). (3) Marketing cookies – used to show relevant ads (only with your consent).

How to control: You can disable cookies in your browser settings. Note that disabling essential cookies may affect site functionality. You can also withdraw consent for marketing cookies at any time.

We do not use cookies to collect personal data beyond what is necessary. For questions, contact privacy@freshbites.sg.

Terms of Service

These Terms of Service ("Terms") govern your use of the FreshBites Pte Ltd ("we", "our", "us") website and meal delivery services. By placing an order, you agree to these Terms.

Service Provider: FreshBites Pte Ltd, UEN 202402345K, 71 Robinson Road, #08-01, Singapore 068895.

Orders and Payment: All orders are subject to availability and confirmation. Prices are in SGD and inclusive of GST. Payment is due at the time of order via credit card, debit card, or PayNow. We reserve the right to refuse or cancel orders.

Delivery: Delivery times are estimates and not guaranteed. We are not liable for delays caused by traffic, weather, or third-party factors. Free delivery applies to orders above $20; a $3 fee applies below $20.

Intellectual Property: All content on our website, including text, images, and logos, is our property or used with permission. You may not reproduce or distribute it without our written consent.

Limitation of Liability: To the maximum extent permitted by Singapore law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our service. Our total liability is limited to the amount you paid for the order in question.

Governing Law: These Terms are governed by the laws of the Republic of Singapore. Any disputes shall be resolved in the courts of Singapore.

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance. For questions, contact hello@freshbites.sg.

Risk Disclosure

This Risk Disclosure is provided by FreshBites Pte Ltd ("we", "our", "us") to ensure transparency regarding our meal delivery service.

No Guarantee of Results: While we use fresh ingredients and follow SFA guidelines, we do not guarantee specific health outcomes, weight loss, or dietary benefits. Individual results vary based on lifestyle, metabolism, and other factors beyond our control.

Allergen Information: Our meals may contain or come into contact with common allergens including peanuts, tree nuts, milk, eggs, wheat, soy, fish, and shellfish. We provide ingredient lists but cannot guarantee allergen-free environments. Customers with severe allergies should contact us before ordering.

Delivery Risks: Delivery times are estimates. We are not responsible for delays due to traffic, weather, or force majeure. Food quality may be affected by extended delivery times; we recommend consuming meals promptly.

Limitation of Liability: Our liability is limited to the value of the order. We are not liable for any indirect or consequential damages, including but not limited to health issues arising from consumption of our food.

By ordering from FreshBites, you acknowledge these risks. If you have concerns, please contact us at hello@freshbites.sg.